Frequently Asked Questions

Can Your Consultant Just Give Me A "Ballpark" Figure?

Our company policy is to provide each customer with specifically designed home comfort. To achieve this, our consultant will need to run an energy load analysis, to ensure proper equipment sizing, and survey your existing ductwork for airflow capacity. Doing this over the phone is impossible.

Do You Give Free Sales Estimates?

Yes, one of our comfort consultants will come to your home, at your convenience, and give you a written quote on what is involved in meeting your needs.

Do You Hire Subcontractors?

No, we only use our own highly trained installation and technical specialists

How Long Can I Expect Your Consultant To Be In My Home?

The average time our comfort consultant needs to assess your needs is 1.5 to 2 hours. This allows time for all calculations and explanations of the different options available to you.

Is There An Additional Charge For After Hours Service?

Yes, after hour service is billed at a premium rate. This is waived for our Total Comfort Plan members.

What Is Your Average Response Time On Service Calls?

In most cases, the same day. However, members of our Comfort Club receive priority service. Other customers are given the first available opening in the schedule.

What Are Your Regular Service Hours?

Monday through Friday from 8:00 A.M. to 5:00 P.M.

How Long Has Your Company Been In Business?

We opened our doors in May of 1993.

What If I Own An Air Conditioner That Needs R-22 Added After 2010?

You may continue to have your equipment containing R-22 serviced after 2010, although only a limited amount of new R-22 will be manufactured (to meet the servicing needs of equipment manufactured on or before December 31, 2009). After 2020, production of R-22 will be prohibited and only recovered, recycled, or reclaimed supplies of R-22 will be available for servicing existing equipment. So, in the future, R-22 supplies will be more limited and costs may rise.

What Professional Organizations Do You Belong To?

We are proud members of the Better Business Bureau and are also actively involved in the Rochester Chapter of the Air Conditioning Contractors of America (ACCA) and the Rochester Homebuilders Association (RHBA).

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