Frequently Asked Questions About Heating & Air Conditioning

Our company policy is to provide each customer with specifically designed home comfort. To achieve this, our consultant will need to run an energy load analysis, to ensure proper equipment sizing, and survey your existing ductwork for airflow capacity. Doing this over the phone is impossible.

Yes, one of our comfort consultants will come to your home, at your convenience, and give you a written quote on what is involved in meeting your needs.

No, we only use our own highly trained installation and technical specialists.

The average time our comfort consultant needs to assess your needs is 1.5 to 2 hours. This allows time for all calculations and explanations of the different options available to you.

Yes, after hour service is billed at a premium rate. This is waived for our Total Comfort Plan members.

In most cases, the same day. However, members of our Comfort Club receive priority service. Other customers are given the first available opening in the schedule.

Monday through Friday from 8:00 A.M. to 5:00 P.M.

We opened our doors in May of 1993.

You may continue to have your equipment containing R-22 serviced after 2010, although only a limited amount of new R-22 will be manufactured (to meet the servicing needs of equipment manufactured on or before December 31, 2009). After 2020, production of R-22 will be prohibited and only recovered, recycled, or reclaimed supplies of R-22 will be available for servicing existing equipment. So, in the future, R-22 supplies will be more limited and costs may rise.

We are proud members of the Better Business Bureau and are also actively involved in the Rochester Chapter of the Air Conditioning Contractors of America (ACCA) and the Rochester Homebuilders Association (RHBA).

We take time to understand your home, comfort goals, and budget before recommending a solution. Our team focuses on clear communication, skilled workmanship, and long-term comfort.

Yes. We provide 24/7 heating and cooling support because comfort and safety issues do not always happen during business hours.

Yes. We offer heating, cooling, ductless, heat pump, indoor air quality, insulation, and home energy solutions designed to improve comfort and help reduce energy waste.

Yes. Crossfield is a Trane-focused provider and offers high-quality heating and cooling equipment for Rochester-area homes.

We explain available options clearly and recommend solutions based on your home, comfort needs, efficiency goals, and budget.

Our team remains available for service, maintenance, and follow-up support so your system continues performing as expected.

Yes. Our maintenance options help keep equipment running efficiently, reduce surprise breakdowns, and support long-term system performance.

Yes. We communicate what we find, explain practical options, and help you make an informed decision before moving forward.

Yes, Crossfield Heating & Air Conditioning offers free estimates to help you understand your options and costs upfront, ensuring transparency and confidence before any work begins.

Scheduling your service is easy. You can contact our knowledgeable office team via phone or through our convenient online request forms to arrange a time that fits your schedule.

Repair costs vary depending on the issue and system, but our team is committed to offering fair pricing and detailed estimates before we begin any work, ensuring no surprises.

Yes, all of our highly skilled technicians are fully licensed and insured, guaranteeing professional and trustworthy service every time.

You can reach us by phone, email, or by using the contact form on our website. Our responsive team is ready to assist with any questions or service needs.

We proudly serve Rochester and the surrounding communities, providing expert heating and cooling services to our local neighbors.

Our services include heating and cooling system installation, repairs, maintenance, ductless split systems, heat pumps, water heaters, air quality solutions, insulation, and much more.

As Rochester's largest Trane dealer, we specialize in servicing Trane products but also have the expertise to support a wide range of other HVAC brands to meet your needs.